After having one of the best customer service experiences of my life, I endeavored to give feedback on the fantastic treatment I received and, especially, sing the praises of Daniel, the Solution Specialist who helped me at the Fort Collins Verizon store. What I see as absurdly expensive rate plans and an unfortunate monopoly on solid 4G cellular service notwithstanding, my experiences with Verizon in terms of customer service have always been good, and every time I’ve gone into a Verizon store I’ve been treated very well.
My experience yesterday was no exception except to say that it was exceptional. Daniel was patient and kind and wonderfully helpful and blew me away with what he was willing to do to help me. I kind of desperately needed a new phone. I ended up with a new phone, case, plan, and a bunch of accessories I’ve been thoroughly enjoying. The whole time he was working with me he treated me like I was the most important person in the world, even though I wasn’t coming in to spend any money -a fact I made very clear upfront- and likely I didn’t help his sales figures in any way. Whatever. Daniel went above and beyond above and beyond, and I left with such a profound feeling of gratitude I immediately started trying to figure out how I could give feedback to his supervisor or Verizon in general or whoever I could, about my exceptional experience. Which is where I hit a wall. And another.
As it turns out, leaving feedback about excellent customer service is virtually impossible. You can leave a comment on the Community page of Verizonwireless.com, as bloated and obfuscated a website as any I’ve ever seen, where it may or, more likely, will NOT be viewed by anyone who works at Verizon. You can try to email the store, but after finding the locator and navigating to the store and getting past all of the bright-and-shiny ads for the new iPhone 6whatever, when I eventually got to what looked like a clickable link to email the store and clicked on it, it opened a new message in my email app that didn’t populate the “to” field. There is no way to contact customer service online, it seems, unless you’re complaining about something.
It really burned me up a bit, and then I started laughing. This was too much. In this day and age of awesome technology, of smartphones that can do, it seems, virtually anything, something as simple as sending an email to someone to compliment someone else on their service is impossible. So I went for the radical. I wrote a thank you note.
There it is in real life. I’m going to put a stamp on it and stick it in the outgoing letter slot of my complex’s mailbox tomorrow.